Find answers to common questions about Capacify
Capacify is a desktop application for capacity-first planning. It helps agile teams plan sprints, milestones, deliveries, and releases around real team availability, taking into account PTO, buffers, and various scenarios. You can work fast locally, then safely sync changes to Jira when ready.
The app provides a spreadsheet-like interface for bulk data manipulation, scenario planning, and capacity analysis while maintaining Jira as the authoritative source of truth.
Capacify connects directly to your Jira instance using API keys. It downloads your project data locally, allowing you to:
All planning happens locally on your computer, and changes only sync to Jira when you explicitly choose to push them.
Capacify is designed for:
It's ideal for companies with 25-1000 employees who use Jira for project management and need better planning capabilities for sprints, milestones, deliveries, and releases.
The free trial gives you access to all BASIC features plus a curated set of PRO capabilities for 7 days, including:
No credit card required to start your trial.
Basic Plan ($9/month):
Pro Plan ($16/month):
The main difference is that Basic is read-only, while Pro allows you to push changes back to Jira.
Yes! You can upgrade or downgrade your plan at any time through your account page. Changes take effect immediately, and billing is prorated.
If you upgrade from Basic to Pro, you'll gain access to write capabilities and additional features. If you downgrade, you'll lose write access but can still view your Jira data.
Yes! We offer both monthly and yearly billing options. Yearly plans save you 17% compared to monthly billing. You can choose your preferred billing cycle when signing up or change it anytime in your account settings.
Capacify is available for:
The app requires an internet connection to sync with Jira and validate your account, but most planning work can be done offline.
Getting started is easy:
The app will guide you through the initial setup process.
Yes, you need a Jira account with appropriate permissions. You'll also need to create a Jira API token to connect Capacify to your Jira instance.
The API token should have read permissions (for Basic plan) or read/write permissions (for Pro plan) for the projects you want to manage.
Capacify connects directly to your Jira instance using the Jira REST API. Here's how it works:
The connection is secure and uses standard Jira API authentication. All communication happens directly between your computer and your Jira instance.
To create a Jira API token:
Make sure the API token has appropriate permissions for the projects you want to access.
Capacify works with:
As long as your Jira instance supports the REST API (which all modern versions do), Capacify should work with it.
Syncing in Capacify is a two-way process:
You have full control over when to sync. Changes you make locally don't affect Jira until you explicitly push them. Before pushing, Capacify validates your changes to ensure they comply with Jira's requirements (required fields, workflows, etc.).
Your Jira data stays exactly where it belongs:
Your Jira data is NEVER sent to external third-party servers. Capacify does not store, copy, or transmit your Jira data to any external servers. All data remains either in your Jira instance or on your local machine.
This is especially important for studios and clients with confidential or sensitive project data. Your data privacy and security are our top priorities.
Capacify establishes a direct, secure connection between your local application and your Jira instance using:
The connection is point-to-point: your computer ↔ your Jira instance. No data passes through Capacify's servers or any third-party services.
Capacify only collects minimal data necessary for account validation and subscription management:
We do NOT collect:
Your Jira data never leaves your control. It stays on your Jira instance and your local computer only.
Yes, absolutely. Capacify is designed with data security and privacy as fundamental principles:
This architecture makes Capacify ideal for studios, agencies, and enterprises working with confidential client projects. Your data remains under your complete control at all times.
When you delete the app or clear local data, all downloaded information is removed from your computer. The source data in Jira remains unchanged and secure.
When you subscribe to Capacify, your account is automatically activated with access to your chosen plan features. Your subscription:
Account validation requires an internet connection, but the app works offline for planning once your account is verified.
Yes! Your subscription allows you to install and use Capacify on multiple computers. There are reasonable activation limits to prevent abuse, but normal use across your work devices is fully supported.
If you need to deactivate a device (for example, if you get a new computer), you can manage activations through your account page.
If you cancel your subscription:
You can cancel your subscription at any time through your account page. There are no cancellation fees.
You can manage your subscription through your account page, where you can:
All subscription management is handled securely through our billing portal.
We offer several ways to get support:
For technical issues or questions, please contact support or use the support channels available in your account page.
If you encounter a bug or issue:
We take all reports seriously and work to resolve issues quickly.
Absolutely! We love hearing from our users about features they'd like to see. You can:
We prioritize features based on user feedback and impact, so your input is valuable!